Requests start incomplete
Email and paper requests frequently omit the contacts, locations, timing, staffing, or site instructions an agency needs to evaluate the work.
For employers
Make it easier to request—and understand—extra-duty services.
Provide employers with a secure, agency-branded path to request extra-duty services, follow job status, manage contacts, and review invoices without exposing internal agency operations.
Extra Duty workflow
One job record through every handoff
01Review
Requests
Employer and agency request intake
02Staff
Assignments
Officer coverage and supervisor context
03Verify
Closeout
Actual hours, notes, and exceptions
04Prepare
Invoicing
Approved, invoice-ready job history
Where work slows down
Manual handoffs make important work harder to manage.
Status is difficult to follow
Employers may not know whether a request is under review, approved, staffed, changed, or ready for billing without contacting the coordinator.
Billing lacks context
Invoices become harder to reconcile when job details, worked hours, and billing communication are separated across several channels.
A connected approach
A practical path from setup to review.
01
Establish the employer
Employers create an account and provide organization and billing contacts through the agency portal.
02
Request the detail
A structured request captures locations, dates, posts, staffing needs, and special instructions.
03
Follow progress
The employer follows agency review and job status through the same secure portal.
04
Review billing
Invoices and payment activity remain connected to the work the agency approved and completed.
What improves
Make the next action and the supporting record easier to find.
Collect the details the agency needs on the first request
Give employers a clear destination for status and follow-up
Keep invoice questions connected to the original job
See DutySuite in your context
Show us where your current process breaks down.
We will focus the conversation on your extra-duty roles, handoffs, program rules, records, and employer experience.