Missing context
Keep the job, application, or agency context visible with the conversation.
Products
Available now
Keep operational communication close to the work it affects.
Messages keeps operational communication connected to the work happening across DutySuite, from jobs and groups to system notices.
Messages workflow
One inbox for connected agency work
01Inbox
Direct messages
Person-to-person operational follow-up
02Shared
Groups
Communication for agency teams
03Context
Workflow threads
Conversation connected to application work
04Review
Unread activity
Updates that still need attention
The operational problem
Police department communication works better when context travels with the message.
Agency follow-up loses context when updates are split across personal texts, email threads, and separate applications. Messages gives DutySuite users a shared place for direct, group, and workflow communication.
Built for
Officers, supervisors, administrators, and agency-wide groups
Scattered channels
Give direct and group communication a consistent DutySuite destination.
Buried updates
Use unread and notification paths to make pending follow-up easier to identify.
Connected workflow
How Messages moves the work forward.
01
Reach the right people
Start a direct or group conversation with the right agency participants.
02
Keep the subject attached
Carry relevant application or operational context into the message.
03
Review activity
Use inbox and unread views to identify communication requiring follow-up.
04
Act with context
Return to the related workflow without losing the conversation history.
Application capabilities
Each DutySuite application is designed to stand on its own while connecting to the same agency identity, operational history, and public safety workflow foundation.
DutySuite inbox for direct, group, and workflow messages
Contextual communication tied to operational records
Unread counts and notification paths across the suite
What this workflow covers
Built around the work your agency already does.
Agency messaging
Direct and group communication among authorized personnel inside an agency operations platform.
Workflow conversations
Messages that retain context from the application, job, or process that generated the discussion.
Group communication
Communication organized around agency groups or shared responsibilities.
Common questions
Questions agencies ask about Messages.
What types of agency messages can DutySuite organize?
Messages supports direct, group, and workflow-related communication within DutySuite so operational follow-up can stay close to the record that prompted it.
How is messaging connected to agency workflows?
A message can carry job or application context, helping recipients understand what requires attention without reconstructing the subject from another system.
Is DutySuite an encrypted messaging product?
The public page does not claim end-to-end encryption or a specific compliance certification. Security and data-handling statements should be evaluated from documented DutySuite controls.
Related applications
Expand from one workflow into connected agency operations.
See the application in context
Show us how your agency handles messages today.
We will focus the conversation on your current process and the Messages capabilities that can remove manual handoffs.